These terms and conditions relate to the use of the website www.coimbraitec.pt by users and their relationship with our brand.

The website www.coimbraitec.pt is owned and managed by COIMBRA ITEC – ASSOCIAÇÃO PARA A INOVAÇÃO E TECNOLOGIA DA REGIÃO DE COIMBRA, a legal entity with tax identification number 517035936, headquartered at RUA DA MISERICÓRDIA, 3045-093 Coimbra – hereinafter referred to as COIMBRA ITEC, and with the general email contact geral@coimbraitec.pt.

Please read carefully as these terms and conditions affect your rights and obligations under the law.

If you have any questions about these Terms, please contact us.

These Terms and Conditions (hereinafter “Terms”) define the use of the COIMBRA ITEC website (hereinafter “Website”) by users (hereinafter “User”) and their relationship with our brand (hereinafter “We”, “our”). Please read all articles carefully as they affect your rights and obligations according to the current legislation.

If you do not agree with these Terms, please do not access or use the Website. By ordering any of our products or services, the User agrees to be bound by these Terms.

You should print a copy of these Terms for future reference. If you have any questions about these Terms, please contact us.

1. Agreement By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain information from third parties, including but not limited to, User’s debit and credit card numbers or credit reports in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.

2. Amendments We reserve the right to:

• update these Terms regularly. It is your responsibility to check for such modifications. These modifications will apply to the use of the Website after they are notified through an announcement on the Website. If the User does not wish to accept the new Terms, they should not continue to use the Website. Continued use of the Website after the date when the modifications take effect indicates agreement to be bound by the new Terms;
• modify or withdraw, temporarily or permanently, this Website and the material (or parts thereof) contained therein without notice, and the User accepts that we shall not be liable for any modification or withdrawal of the Website or any content;
• disable any user identification code or password provided by us, whether chosen by the User or assigned by Us, at any time, if, in our opinion, the User has failed to comply with any provision in these Terms.

3. Registration By using this Website, the User warrants that:

• they are legally capable of entering into binding contracts;
• the personal information provided at the time of registration is true, accurate, up-to-date, and complete in all respects;
• they are not impersonating any other person or entity. The User undertakes to notify us immediately of any changes to their personal information via email or telephone contact.

4. Privacy Policy All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to these processes and guarantee that all provided information is accurate. When making a purchase on this Website, we will ask you to enter personal details to identify you, such as your name, email address, billing address, delivery address, credit card information, or other payment methods. We ensure that this information will be stored by us in accordance with all applicable legal premises in Portugal.

5. Protecting Your Security To ensure that no personal or financial information of the user is being used without their consent, we will validate the name, address, and other personal information provided during possible contacts with appropriate third-party databases. We take online fraud risk seriously. There is a possibility that the User may be contacted for additional security checks, and therefore, we request their cooperation. Fraudulent transactions will not be tolerated, and any attempt will be reported to the appropriate authorities. By accepting these Terms, the User consents to these checks. All information provided by the User will be treated with utmost security and in accordance with the applicable law.

6. Compliance This Website may only be used for legal purposes and in a lawful manner. The User agrees to comply with all applicable laws, statutes, and regulations regarding the Website and its use. The User agrees not to:

• upload or transmit any computer viruses, Trojans, worms, logic bombs, or anything else designed to interfere with or disrupt the normal operation of a computer through the Website;
• upload or transmit through the Website any defamatory, offensive, or obscene material; and
• attempt to access the Website, the server where it is hosted, or any server, computer, or database connected to the Website without authorization. The User should not attempt any denial of service (“DoS”) attacks on our Website. Any violations will be reported to the appropriate authorities, and we will cooperate with these authorities by disclosing the User’s identity to them. In the event of a violation of this provision, the User’s right to access the Website will be immediately terminated. We will not be responsible for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to the use of the Website or the User’s download of any material placed there or on any linked webpage.

7. Third-Party Links For the convenience of our customers, the Website may include links to other websites or material beyond our control. We inform you that we are not responsible for such websites or material, nor do we review or endorse them. We shall not be liable for the privacy practices or content of these pages or for any damage, loss, or offense caused or allegedly caused in connection with the use of our reliance on any advertising, content, products, materials, or services available on such external pages or media.

8. Service Acquisition Any orders placed by the User will be treated as an offer to purchase our services, and as such, we reserve the right to refuse these offers at any time. The User acknowledges that the automated confirmation of their order does not validate our acceptance of their offer to purchase services advertised on the Website. The conclusion of a contract between us and the User will take place when: (i) payment for the said order is due; or (ii) we dispatch the goods or commence the services, whichever is later, at which point an email will be sent to the User confirming that the contract has been concluded. The contract will relate only to the goods or services whose dispatch has been confirmed in the purchase/order confirmation. We will take all possible care to keep order and payment details secure, so in the absence of negligence on our part, we shall not be liable for any loss the User may suffer if a third party gains unauthorized access to any data provided by the User when accessing or ordering from the Website. The services available through the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this provision.

9. Right of Cancellation In accordance with the legal provisions, you have a period of 14 days from the date of purchase to request the cancellation of your order and the return of the amount paid. The cancellation of any service purchased through the site will only be allowed if no material or access has yet been made available in relation to it. Cancellation requests must be made within the legally established period through email.

10. Prices and Payment All prices on the Website include VAT (where applicable) at the prevailing rate and are correct at the time of entering the information into the system. However, we reserve the right to change prices at any time without notice. The User confirms that the payment method is managed by them, among the options made available by us. We reserve the right to await payment within 48 hours. In case the payment is not successful, you will be notified through the provided email address. If you do not want us to attempt payment processing again, please cancel your order before processing. The User should familiarize themselves with the terms and conditions before proceeding with any purchase as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if payment has been debited.

11. Intellectual Property The content of the Website is protected by copyright, trademarks, databases, and other intellectual property rights. The User acknowledges that the material and content provided as part of the Website will remain with us. You may view and display the content of the Website on a monitor, save content electronically on disk (but never on a server or any storage device connected to a network), or print a copy of the content for personal, non-commercial use, always keeping all copyright and proprietary notices intact. You may not otherwise reproduce, modify, copy, distribute, or use any of the materials or content of the Website for commercial purposes.

12. Limited Liability Service Provision: (a) In the event of our non-compliance with these Terms due to our failure, we shall only be liable to the User for losses suffered as a result of our failure (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) that are a foreseeable consequence of our failure. (b) Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any breach of implied obligations under applicable laws;
• defective products under consumer protection law;
• any deliberate breaches of these Terms that would permit a breach of contract; or
• any other matter for which it would be illegal for us to exclude or attempt to exclude liability from the User. Website Use: The Website is available on an “as-is” and “as available” basis without any representation or endorsement, and we do not provide any warranty, express or implied, regarding it or its use. The User acknowledges that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by the User. You must bear the risk associated with using the internet. While we try to ensure that the material included on the Website is accurate, reliable, and of high quality, we cannot accept liability if this is not the case. We shall not be responsible for errors or omissions or for the results obtained from the use of this information or any technical issues you may have while using the Website. If we are informed of any inconsistencies on the Website, we will try to correct them as soon as possible. In particular, we reject any liability related to:
• incompatibility of the Website with any User equipment, software, or telecommunications links;
• technical problems, including errors or inaccuracies on the Website; and
• Website failure to meet User requirements. To the fullest extent permitted by law, the User agrees that we shall not be liable for any consequential or incidental damages (both terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, waste of resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising from or related to the use of the Website.

13. Severability If any part of the Terms is deemed unlawful, void, or for any reason unenforceable, that part will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining parts of these Terms.

14. Waiver No waiver shall be deemed a waiver of any prior or subsequent breach of the terms provided by us.

15. Entire Agreement These Terms constitute the entire agreement between us and the User.

16. Law and Jurisdiction These Terms shall be governed and interpreted in accordance with the laws of Portugal, and any disputes shall be exclusively decided by Portuguese courts.

17. Reviews By submitting a review, the User grants us the right to publish, translate, derive, distribute, and display such content through any communication medium we deem appropriate. The User grants the right to use the provided name in connection with such content if we wish. The User agrees to waive the right to be identified as the author of such content and to object derogatorily to this content.

Updated as of August 9, 2023.